Scam Alert: Is That "Wix Specialist" Email Real or a Fake?

Don’t let the logo fool you. Scammers are using the Wix name to target small sites. Learn how to tell the difference between real help and a digital shake-down.

If you run a website on Wix, you’ve probably seen them. They fill out your contact form or join your site as a member. They tell you your website has "critical errors," "low SEO rankings," or that it’s "violating Google policies." They claim to be from Wix and offer to fix it—for a fee.

I’m writing this because I’m tired of seeing people try to take advantage of small creators and community groups.

It’s Not Just You

Lately, I’ve had several "Wix Advisors" and "SEO Specialists" contact my site. It can be scary. When you’ve put your heart and soul into a project—like our Pinehouse Photography Club—the last thing you want is for the site to break or disappear.

But here is the truth: These people do not work for Wix.

How to Spot the Scam (Alert)

If you get a message, check these 3 things immediately:

1. The "Gmail" Trap: Real Wix employees will email you from an address ending in @wix.com. If they are using a Gmail, Hotmail, or a weird "wix-support-desk" address, it’s a scam.

2. The Contact Form: Wix will never use your website's public contact form to tell you there is a problem with your billing or site health. They will use your official Dashboard or your registered email.

3. The "Scare Tactics": They want you to panic. They use words like "Urgent," "Final Notice," or "Google Penalty." This is a sales tactic designed to get you to pay before you think.

Why Are They Doing This?

They are hunting for people who don't know the technical side of web design. They want to charge you hundreds of dollars for "fixes" that take five minutes, or worse, they want access to your site to steal your data.

My Advice: Delete and Ignore

If you get one of these messages:

• Do not click any links.

• Do not give them your phone number.

• Block the member from your site.

Focus on What Matters

I’m done wasting my time on these scammers. I’d rather spend my energy on the Northern Lights and the youth in our community. Every minute spent worrying about a fake "SEO error" is a minute I’m not helping a kid learn how to use a camera.

Have you received one of these messages lately? Let me know in the comments so we